FAQ

Where Do the Funds Go that Are Collected by the Heightened Hearts Foundation? Funds for the Heightened Hearts Voluntourism Programs go directly to:

    Consulting and materials to help facilitate the construction of schools, homes, libraries, clean water facilities, etc.
    Purchase school supplies
    Micro-finance initiatives

Many of our guests choose to sponsor the trips in which they participate. It is our ultimate vision to see this amazing generosity continue to support these remarkable journeys. If this sounds like something that may interest you, you can donate directly through the Heightened Hearts Foundation safe in the knowledge that 100% of the money goes to the people in need!

For most of our trips, we urge participants to book 2-3 months in advance. The exact amount of planning depends on the time of year (and whether or not it is peak season in your chosen destination). At the Heightened Hearts Foundation, we will go out of our way to ensure your trip is meaningful; therefore, the earlier in advance you book the better.
Participants can pay online with a credit card or bank transfer or by cashier’s check. Paying by credit card incurs up to a 3.95% surcharge, depending on the type of card you use. These charges apply to debit cards as well. You can pay with a 20% deposit to secure your booking, with the balance due 60 days prior to your trip start date.
For almost all of our trip types, the minimum number of people needed to ensure a trip (at the stated price) is TWO. In fact, with two or more people, you can choose your own departure date! If you choose to travel alone, and you are the first person to book a trip, you can choose to pay a surcharge to guarantee that the trip will go ahead.
All of our Volunteer Projects have been sourced through consultation with the local communities to identify the ways in which a small group of volunteers, regardless of their specific skills, could be of benefit.
Absolutely. We recognize that many of our guests may be volunteering for the first time and would appreciate a measure of solace at the end of a day’s volunteering. As such, most of our trips include 4-5 Star accommodations wherever available.
No, but we can assist you in arranging your travel itinerary.
It goes without saying that at the Heightened Hearts Foundation, your safety is our top priority. Therefore, we take all reasonable steps to ensure you are safe and secure during your trip. You can rest assured in the knowledge that we only go to areas with excellent track records for safety.
At the Heightened Hearts Foundation, our pre-trip information packet will provide you with information detailing some ways to minimize the risk of falling ill during your trip, and our guides will also brief you on local hygiene tips. Additionally, we strongly encourage participants to purchase a comprehensive travel insurance policy, one that will cover the price of your airfare in the event you fall ill. This coverage should include all medical-related expenses, and emergency air-lifts where required.
In most cases, YES. The time allocated for most of our trips is expected to be sufficient to build a house when its foundation has already been laid.However, delays can (and do) occur, so there may be rare instances in which full completion of the project will not be feasible during the course of your trip.
YES. Travel to and from the airport is included in the price of your trip. You will be met on arrival by one of our staff members, who will then transfer you to your hotel. You will also be transferred to the airport at the conclusion of your trip.
Yes, gladly. For those that want to spend extra time at their chosen destination, either before or after their “Voluntourism” trip, we at Heightened Hearts will happily make those arrangements for you. Just adjust your booking form to indicate the extra dates you plan to stay and we will do the rest.
As part of your Heightened Hearts travel package, participants will be given detailed information regarding where and when their tour will commence. Normally, all participants will meet at one of the local hotels — typically the hotel at which the volunteers will be staying. Wherever possible, we will also arrange a welcome drink at a nearby bar the evening before your trip commences, giving you a great opportunity to meet your fellow volunteers and tour guides in a friendly atmosphere.
Generally, Yes. Volunteers will be partnered with someone of the same sex, unless they opt to pay for a single room, which is available on most trips.
At Heightened Hearts, we will always strive to meet any and all dietary requirements of our guests — requirements should be indicated on the booking form. However, please bear in mind that your choice of meals may be considerably lower than what you are accustomed to in your home country.
Should you wish to assist for, say, one month after your tour, we can assist you with this, however is it not always possible and is ultimately the decision of the Community Development project itself. Additionally, there may be some legal and visa restrictions which prohibit stays over a certain length of time. Keep in mind that extended stays will need to be arranged by you, including making the necessary changes in your flight arrangements.
At the Heightened Hearts Foundation, the safety of our volunteers — and the local people they work with — is a major priority. Criminal Background checks allow us to screen out potential volunteers who, because of their criminal history, are prohibited from working with children or other groups.
All volunteers under the age of 18 will need to be accompanied by their parent or legal guardian.
No, but we do encourage you to be guided by the Activity Level rating, and for our more physical trips, you may be required to submit a medical certificate if you are over age 60 so that we may ensure your comfort and safety during your time volunteering.
Not at all — there is no maximum age for Heightened Hearts volunteers. Additionally, most of our trips include 4-5 Star accommodations, allowing you to make a positive difference during the day and sleep in the utmost comfort at night.
All of the tour programs offered through the Heightened Hearts Foundation are ideal for families. As many of our previous volunteers have stated, “Volunteering with the family can be a life-changing experience and the ultimate lesson in generosity for children.” Appropriate projects for families include environmental missions, as well as those which involve teaching in schools or engaging in the repair and maintenance work of orphanages, all of which help children learn the benefit of giving back while interacting with the local children.